MyMentone Support Hub

Q: How do I download and access the app?

Search for “ MyMentone ” on the App Store (Apple) or Google Play (Android) to download and install the app. Do I need to create a login to access the app? No, you can sign in using your existing Parent Code or linked social credentials. You will only need to do this on your first login or after 90 days of app inactivity.

Q: How do I customise the announcements I receive?

In the app, go to More > Settings > Subscriptions and select the appropriate year group(s) to receive targeted updates. You can change your subscriptions at any time. (Note: Automated and more specific class-based subscriptions will be available in future app updates.)

Welcome to our new parent app, MyMentone!

This support hub is here to provide you with everything you need to get started, information about key features, and how to make the most out of your app experience.

How to get started

STEP 1: Search for “MyMentone” on the App Store or Google Play to download and install the app. Alternatively, tap the appropriate button below using your mobile device:

STEP 2: Sign in using your existing Parent Code or linked social credentials.

STEP 3: To ensure that you receive notifications relevant to you, tap More > Settings > Subscriptions and then select the appropriate year group(s) to receive targeted updates. You can change your subscriptions at any time. (Note: Automated and more specific class-based subscriptions will be available in future app updates.)

STEP 4: When you first use some app features, you may be asked to allow access to your information from other secure School sources (e.g. Parent Lounge). Please click ‘Allow’ to enable this access and ensure a seamless experience.

STEP 5: Start exploring your new app!

Key features

Stay informed with important updates and notices, and receive instant push notifications for urgent School/year level announcements.
Never miss an event with our comprehensive calendar. View and share upcoming School events directly from your device.
Easily manage student absences through a simple and intuitive interface (for all school absences including Saturday sport).
Access information about student progress.
Quick access to schedules and participant lists for your child's sport (Years 7 – 12) and S.M.A.R.T. Program (Years 8 – 12) activities.
Lunch orders for students from ELC to Year 8 can be placed online via Flexischools.

Parent Lounge is now at your fingertips, providing seamless access to essential information.
Manage your child’s medical records, permissions and online forms.
Find out more and make bookings for upcoming school events.
The home screen offers quick access to key features of the app.
Keep track of important alerts and updates, such as sport fixture changes.
Securely access a categorised list of resources, including service providers, parent resources, and other information.

FAQs

How do I download and access the app?

Search for “MyMentone” on the or to download and install the app.

Do I need to create a login to access the app? No, you can sign in using your existing Parent Code or linked social credentials. You will only need to do this on your first login or after 90 days of app inactivity.

What if I forget my password?

You can manage your parent account password and link personal accounts by .

Where can I find my parent code?

Your parent code can be found in the following locations on :

It is also listed on your fee statements next to ‘ACCOUNT NUMBER’.

Will I now receive all communications about my child via the app?

Please note that while newsletters and notices of a general nature will be delivered through the app, critical or personal messages – such as direct updates from teachers to parents, and targeted communications at a class or individual level – will continue to be communicated through our email system.

Can both parents/carers access the app on separate devices?

Yes, all parents/carers will be able to sign in using their existing Parent Code or linked social credentials.

How do I customise the announcements I receive?

In the app, go to More > Settings > Subscriptions and select the appropriate year group(s) to receive targeted updates. You can change your subscriptions at any time. (Note: Automated and more specific class-based subscriptions will be available in future app updates.)

What is the difference between 'Announcements' and 'Notifications'?

The ‘Announcements’ section displays notices of a general nature, including newsletters, campus updates, reminders, and more.

‘Notifications’ lists important alerts from external providers, including sport and cocurricular updates, such as fixture changes.

Our developers are already working towards adding more connections with other services, so you’ll be able to get more detailed notifications in the near future.

I prefer accessing Parent Lounge and other platforms on my computer. Can I still do that?

Yes, you can do that by clicking here on your computer.

Can I still view fixtures on the old sport website?

No – information about sport training and fixtures (Years 7 – 12), as well as the alternative S.M.A.R.T. Program sessions (from Year 8), can only be accessed via the MyMentone app.

NOTE: Students can access information via the Clipboard web app – accessible via My Apps (student login required).

Why am I not receiving notifications from the Operoo app?

Please note, we currently cannot surface notifications from Operoo in the app, but we’re working on it! You can still see all notifications with the Operoo app if you have it and any Operoo requests will still be sent via email.

Why do I have to use separate logins for some service providers (eg Operoo and Flexischools)?

This initial version of the app is just the beginning! We’re already working on more features and integrations, including expanded SSO (single sign on) functionality, so you’ll soon be able to securely access more School resources and external providers with a single login.

You can also still use the Flexischools and Operoo apps directly if you have them.

Can I add School Calendar events to my personal device calendar?

Yes, simply click on the event you’re interested in, then select the three dots in the top right corner. From there, choose ‘Add to Calendar’ and follow the prompts. You can also use this menu to ‘Share’ the event with family and friends.

Is the app secure?

Yes, MyMentone uses single sign-on (SSO) technology and best practice data encryption protocols to ensure secure access across our School platforms.

How can I ensure my app is always up to date?

Enable automatic app updates in your device settings to ensure you’re always using the latest version of the MyMentone app.

Why am I not receiving push notifications?

Please ensure that ‘Allow push notifications’ is enabled in the app (More > Settings > Notifications) and that MyMentone app notifications are enabled in your general device settings.

If you are still experiencing issues with push notifications, please go through the steps listed in the ‘What do I do if I encounter a technical issue?‘ FAQ below.

What do I do if I encounter a technical issue?

If your app isn’t functioning properly, here are some steps you can take to troubleshoot the issue:

Check for updates:Please make sure your device is running the latest versions of its operating system (iOS or Android) and the MyMentone app to ensure optimal performance.
Check internet connection: Ensure your device has a stable internet connection.
Restart the app: Close the app completely and then reopen it.
Restart your device: Sometimes, restarting your device can resolve app issues.
Reinstall the app: Uninstall the MyMentone app and then reinstall it from the /.
Contact support: If none of the above steps work, please contact [email protected] for assistance.

MyMentone app feedback form

We value your input – please share your thoughts and suggestions to help us enhance your experience with the MyMentone app.

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